Keeping your hair happy, healthy, and on your head is our #1 priority. We will discuss realistic expectations prior to beginning any service, and will keep you informed throughout the whole process. If at any point during your service we feel that the integrity of your hair may become compromised we will immediately discuss other options with you. Please trust that we want to get you to your goal, and we want your hair to be soft, beautiful, and manageable while we get you there! Thank you for your trust.

Cancellations/rescheduling accepted up to 24 hours before the scheduled service. Within 24 hours of the service, cancellations/reschedules will be charged 100% of the scheduled cost.

Please contact us immediately if you are going to be late to your appointment. Your appointment may need to be rescheduled if you are more than 15 minutes late. Our cancellation/reschedule policy will apply.

You loving your hair when you style it at home is our goal! If there is anything you aren’t loving please get in touch with us within 7 days so we can make an adjustment for you.

We do not offer returns or refunds on services, products, or other.