Welcome!

Frequently Asked Questions

It's my first visit. How do I book an appointment?

Step 1: Find your stylist on the Meet the Team page. Step 2: Pick your service from the Service Menu. Step 3: Click 'Online Booking Here' to choose your stylist, service, and time.

What's the parking like?

We have a free parking lot that is almost never full, plus metered on-street parking and a few public lots nearby.

How should I wear my hair to my appointment?

Please come with clean(ish) dry hair. For grey coverage, skip cover-up spray or powder. For a curly cut, wear your hair down and styled as usual.

What payment and gratuity methods are accepted?

We accept Visa, Mastercard, Discover, American Express, Apple Pay, Google Pay, and cash. Gratuity is welcome in cash, Venmo or Zelle.

Can I bring my kids to my appointment?

We kindly ask that you do not bring children to your appointment. We love our little ones, and we also respect that you (and our other guests) need some grown-up time too.

How do I contact my stylist?

Can I work during my appointment?

You sure can! We have long counters, wifi, lightning-fast chargers, and endless Nespresso.

Do you cut curly hair?

Yes! Our stylists are extensively educated on all hair textures. We carry two curl-specific lines, LUS and Innersense.

What if I get hungry or thirsty during my visit?

Our beverage bar has all the drinks you need plus snacks, and you're welcome to DoorDash right to the studio.

How do I cancel or reschedule?

Cancel or reschedule through Gloss Genius. Give more than 24 hours notice to avoid the fees outlined in our salon policies.